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Thank you for choosing UpediaAcademy for your educational journey. We strive to provide high-quality courses and a great learning experience. However, we understand that situations may arise where a refund is necessary. This Refund and Returns Policy outlines the conditions under which refunds are granted.

1. Digital Product Nature

All our courses are delivered digitally and are considered non-tangible digital products. As such, they are not eligible for return in the traditional sense. However, we do offer refunds under specific conditions outlined below.

2. Eligibility for Refunds

Refund requests may be granted under the following conditions:

  • You have not completed more than 20% of the course content.
  • The refund request is made within 7 days of purchase.
  • You can demonstrate that the course did not match the description or is technically inaccessible (e.g., issues with video/audio that we cannot resolve).
  • The course was purchased at full price (discounted or promotional purchases may not be eligible for refund).

We reserve the right to decline refund requests that do not meet the above criteria.

3. How to Request a Refund

To request a refund, please contact us at [[email protected]] with the following information:

  • Your full name and registered email
  • Course name
  • Date of purchase
  • Reason for requesting the refund

Our team will review your request and respond within 3–5 business days.

4. Refund Process

If your refund is approved:

  • It will be processed using the original method of payment.
  • Funds will be returned within 7–10 business days, depending on your bank or payment provider.

5. No Refunds in the Following Cases

Refunds will not be granted under the following circumstances:

  • You completed more than 20% of the course.
  • The refund request was submitted after 7 days from the purchase date.
  • Dissatisfaction due to personal preference after significant course engagement.
  • Attempted abuse of the refund policy through repeated claims.

6. Course Cancellation or Platform Error

If a course is canceled by UpediaWorld or becomes permanently unavailable due to technical or operational issues, a full refund will be issued regardless of progress or time since purchase.

Contact Us

If you have any questions about this policy or need support, feel free to contact us at:
[email protected]